Worksheet · Social Media Marketing · Yelp
Review response templates
From the lesson Yelp Reviews
Work through each step on paper or on screen. Use a real business, a project of your own or a friend’s idea. Keep this page for your portfolio.
1Summarize the main themes from ten reviews.
2Write one improvement.
3Draft response templates.
Worked example to compare with: Finding themes in ten reviews
- Read ten recent reviews.
- Themes: slow lunch service (4 mentions), friendly staff (6), loud music (2).
- Action: add a staff member at lunch and check the volume.
- Result to look for: fewer waiting complaints in the next ten reviews.
Check yourself
- I can explain "Yelp Reviews" in one sentence.
- I used a real business or project, not just an idea.
- I know what I will do next, and by when.
Notes
Free course worksheet · https://studentmarketers.com