Worksheet · Social Media Marketing · Facebook
Comment response templates
From the lesson Responding to Comments
Work through each step on paper or on screen. Use a real business, a project of your own or a friend’s idea. Keep this page for your portfolio.
1Write replies for a positive, neutral and negative comment.
2Set a response time goal.
3Save them as response templates.
Worked example to compare with: Answering a public complaint
- Comment: "My order is three days late and no one answers."
- Reply: "We are sorry about the delay, Jordan. We have sent you a message so we can sort this out today."
- Private message: ask for the order number, give a clear fix and a time.
- Result to look for: the complaint thread ends with a calm reply from the customer or a thanks, and others see that the business responds.
- Check: reply within a working day.
Check yourself
- I can explain "Responding to Comments" in one sentence.
- I used a real business or project, not just an idea.
- I know what I will do next, and by when.
Notes
Free course worksheet · https://studentmarketers.com